The Priority of Customer Service
July 30, 2020
Superior customer service has always been and continues to be a hallmark of the Fusion Stone business philosophy. We firmly believe that our business success can be attributed in large measure to our dedication to the idea that the customer always comes first.
The recent and continuing presence of Covid-19 has presented a significant challenge to the way businesses are able to service their customers. For example, our offices have been closed to the public. This has made us less accessible to you, our customer.
To address this concern, we have added a function to the Fusion Stone website, desktop and mobile – Live Chat.
The primary purpose of this tool is to make it easier for you to do business with us and to help you with quick, accurate, real time answers to your questions.
Some of the key question topics we have been receiving include:
How to get easy access to installation questions
Help with respect to your colour matching questions
Help to find your closest dealer
Simply click on the teal button in the lower right of your computer screen and a form appears that prompts you to include your name, phone number, email address, and message. Upon receipt, from Monday to Friday between 7:30 am and 4:30 pm, a knowledgeable staff member at Fusion Stone will provide a live, real time response to your message. If you leave your message during non-business hours someone will access your message shortly after business hours next begin and get back to you with an email response continuing your conversation.
This Live Chat feature is also a great way to ask us how to quickly get to anything you want to see or understand on our web site. Quick, purposeful navigation. You can even upload a photo of your job, or aspect of it, that relates to your question.
This Live Chat tool is just the latest in our never-ending effort to provide you with the best possible customer service. This, along with our dedication to innovative, quality products will continue to provide you with the very best our industry has to offer. For more about Fusion Stone, visit our website or give the new Live Chat feature a try.